Agentic AI solutions
Goal-directed agents that plan a sequence of steps, call your systems through governed tools, and escalate to a person when confidence is low or the action is material. Every run is logged and reviewable.
Service group
Agentic AI and Automation
Most organisations already know where their time goes: reading documents, re-keying data between systems, answering the same questions, chasing approvals. Agentic AI addresses that work directly — not by replacing your people, but by giving them systems that can retrieve, reason, draft and act, then stop for a human decision before anything consequential happens.
Services in this group
- Agentic AI solutions
- Business process automation
- AI chatbots and knowledge management
The problem
What this service is for
If any of these describe your organisation, this is the right group to start with.
- Skilled staff spend hours on document review, data entry and status chasing that no one wants to own.
- Knowledge is spread across shared drives, intranets and inboxes, so answers depend on who you ask.
- Existing chatbots answer generic questions but cannot look anything up or complete a task.
- Manual handoffs between teams and systems create delay, rework and inconsistent decisions.
- Earlier AI pilots produced impressive demonstrations that never reached production.
What we do
Services included in this group
Business process automation
End-to-end automation of a defined process — intake, validation, routing, approval, record-keeping and notification — combining deterministic rules where correctness matters with AI where judgement or unstructured content is involved.
AI chatbots and knowledge management
Assistants grounded in your own approved content, with citations back to source documents, permission-aware retrieval so people only see what they are entitled to, and a clear answer when the source material does not cover the question.
Key deliverables
What you receive
Tangible artefacts, not a status report. Everything below is handed over and belongs to you.
- Documented use-case assessment with a recommended build, buy or defer decision for each candidate
- Solution architecture covering models, retrieval, tools, data flows and integration points
- Working agent or automation deployed into your environment, not a hosted demonstration
- Human-in-the-loop design: approval gates, escalation rules and reviewer interfaces
- Evaluation suite with test cases, accuracy and refusal measurements, and a regression baseline
- Audit trail specification: what is logged, where it is stored, and how long it is retained
- Runbook and handover documentation so your team can operate and extend the solution
Expected outcomes
What changes as a result
Described as what the deliverable makes possible. We do not guarantee business results, and any figure we quote will be one you can verify.
- Routine document and data work is completed by a system that shows its working, with staff reviewing rather than producing
- Answers to recurring internal questions become consistent and traceable to an approved source
- Process steps that previously waited on a person's inbox proceed automatically, with exceptions flagged
- Agent accuracy can be measured over time instead of judged by impression
- Material actions still require a named human approver, so accountability stays where your governance expects it
Technologies
What we build with
Chosen for fit rather than fashion. Where your organisation has a standardised technology set, we work within it or make a documented case for an exception.
- Claude and other frontier and open-weight models
- Model Context Protocol (MCP) tool integrations
- Retrieval-augmented generation with hybrid vector and keyword search
- Workflow orchestration and durable job queues
- TypeScript, Python, PostgreSQL
- Structured evaluation harnesses and prompt regression testing
- OpenTelemetry tracing and structured logging
Engagement options
How to start with this service
Most engagements begin with the smallest bounded commitment that answers the open question.
- Discovery sprintTypically 1–2 weeks, fixed fee
- A short, bounded piece of work that turns a broad ambition into a defined problem, a recommended approach and a costed plan. You keep the outputs whether or not we build the solution.
- Proof of conceptTypically 3–6 weeks, fixed scope
- A working implementation against your real data and constraints, built to answer a specific feasibility question before a larger commitment is made.
- Fixed-scope deliveryDefined outcome, milestone-based
- An agreed scope, acceptance criteria and milestone schedule. Change is handled through a written change process rather than absorbed silently.
- Managed serviceOngoing, agreed response targets
- Continuing operation, monitoring, patching and improvement of a system we or another supplier built, under response and resolution targets agreed in writing.
Related
Where this service applies
Sectors
Government & public sector
Digital services and internal systems that meet accessibility, security and records obligations — and can be evidenced to an assessor.
See the sector detailWorkplace safety & compliance
Inspection, incident and compliance workflows where the record has to stand up months later.
See the sector detailProfessional services
Document-heavy, expertise-led work where time recovery and consistency of output determine margin.
See the sector detailHealthcare
Administrative and operational systems that reduce clinical admin without touching clinical decision-making.
See the sector detailSolutions
Illustrative solution pattern
Grounded knowledge assistant
An assistant that answers staff questions from your approved documents, cites its sources, and declines when the corpus does not cover the question.
Read the full write-upIllustrative solution patternDocument intake and extraction
Structured data extracted from inbound documents, with confidence surfaced and a person confirming before anything is committed.
Read the full write-upIllustrative solution patternService desk triage and resolution
Inbound requests classified, enriched and routed, with straightforward cases resolved from approved guidance and the rest escalated with context.
Read the full write-upOther service groups
- Application Development
- Cloud & Infrastructure
- Data & Analytics
- Cybersecurity & Compliance
- Managed Services & Support
Talk to us about agentic ai & automation
Tell us the problem in your own words. If this is the wrong service for it, we will say so and point you at the right one — including at another supplier if that is the honest answer.
We reply to every enquiry within one business day.